CONTEXT COVID-19

Be reassured, we have thought of everything!

For your rental

Even if the signals seem to be tending towards more serenity, we maintain our vigilance and we always do everything possible to guarantee your safety and that of the teams who will welcome you. Our cancellation conditions are always relaxed in order to reassure you and our sanitary protocol remains as strict and scrupulously applied between each occupation of accommodation.

Last update: November 03, 2021

CANCELLATION POLICY

Cancellation COVID-19 : Cancellation without charge, without maximum delay, due to restrictive measures implemented by the French government (confinement, 100km radius, department closed to stays, ...) due to the health crisis Covid-19.

You may be offered a voucher valid for 18 months to defer your deposit for a future stay.
Please note that if the ski area is closed, we cannot accept cancellations free of charge.

 

Cancellation for any other reason: Cancellation without charge until D-30 before your arrival, then application of a progressive scale. A voucher valid for 18 months may be offered to you in order to defer your guarantee deposit for a later stay.

  • From 30 to 21 days before your arrival date: 25% of the total amount of the stay
  • From 20 to 8 days before your arrival date: 50% of the total amount of the stay
  • From 7 to 2 days before your arrival date: 75% of the total amount of the stay
  • Less than 48 hours before your arrival date: 100% of the total amount of the stay

 

NEW : Cancellation insurance

To avoid any form of inconvenience, we encourage our clients to take out cancellation and interruption insurance starting at 5€ (progressive amount depending on the total amount of the stay/accommodation).

You can add this insurance to your reservation directly when you buy on our website or later by contacting us by email.

Consult the SafeBooking guarantees

HEALTH PROTOCOL

REMINDER: THE FINAL CLEANING IS THE RESPONSIBILITY OF THE TENANT.

However, between each occupation, we systematically check the accommodation and carry out the sanitary protocol dedicated to the COVID-19 context, so that all the national directives are applied. Below you will find an explanatory summary of the sanitary approach in force:

  • Realization of a nebulization (vaporization/projection in fine droplet of a virucidal product standardized EN-14476) in preamble of each control of housing.
  • Checking of strategic points: door handles, switches, faucets, remote controls, bedside lamps, hangers, and any other object likely to have been in contact with the hand.
  • Additional cleaning with virucidal products (EN-14476 or diluted bleach 2.6%) on all control points, and HACCP standard products for all surfaces likely to be in contact with food.
  • Additional spraying of standardised aerosol products on mattresses and textiles (sofa covers, bedspreads, curtains, etc.).
  • Follow-up of the specific procedure step by step, establishment of the traceability sheet. Traceability sheet left at the disposal of the customer.
  • Verification of the cleaning products provided for the realization of the household.

Our establishment is also labeled "Samoëns Hygiene & Safe", this charter is intended to promote the accommodation providers who work for health safety, it promotes an approach by common sense and safety. Thus, we commit ourselves to respect the specifications defined by the Tourist Office of Samoëns in agreement with the UNPLV*; and to include it in our sanitary protocol.

Consult the SH&S charter