CONTEXT COVID-19

Prepare your stay in all serenity...

At the residence

Even if the signals seem to be tending towards more serenity, we maintain our vigilance and we always do everything possible to guarantee your safety and that of the teams who will welcome you. Our cancellation conditions are always relaxed in order to reassure you and our sanitary protocol remains as strict and scrupulously applied between each occupation of accommodation.

Last update: November 03, 2021

CANCELLATION POLICY

Cancellation COVID-19 : Cancellation without charge, without maximum delay, due to restrictive measures implemented by the French government (confinement, 100km radius, department closed to stays, ...) due to the health crisis Covid-19.

You may be offered a voucher valid for 18 months to defer your deposit for a future stay.
Please note that if the ski area is closed, we cannot accept cancellations free of charge.

 

Cancellation for any other reason: Cancellation without charge until D-30 before your arrival, then application of a progressive scale. A voucher valid for 18 months may be offered to you in order to defer your guarantee deposit for a later stay.

  • From 30 to 21 days before your arrival date: 25% of the total amount of the stay
  • From 20 to 8 days before your arrival date: 50% of the total amount of the stay
  • From 7 to 2 days before your arrival date: 75% of the total amount of the stay
  • Less than 48 hours before your arrival date: 100% of the total amount of the stay

 

NEW : Cancellation insurance

To avoid any form of inconvenience, we encourage our clients to take out cancellation and interruption insurance starting at 5€ (progressive amount depending on the total amount of the stay/accommodation).

You can add this insurance to your reservation directly when you buy on our website or later by contacting us by email.

Consult the SafeBooking guarantees

HEALTH PROTOCOL

Your safety and the protection of our staff is a priority, so all national guidelines are applied. Our staff is trained and we have chosen to systematize the nebulization of the housing between each occupation. Below you will find a summary of the sanitary approach in force:

  • Carrying out a nebulization (spraying/projecting a fine droplet of a virucidal product standardized to EN-14476) as a preamble to any cleaning operation.
  • Use of virucidal products (EN-14476 or diluted bleach 2.6%) on all household and control points, use of HACCP standard products for all surfaces likely to be in contact with food.
  • Additional spraying of standardised aerosol products on mattresses and textiles (sofa covers, bedspreads, curtains, etc.).
  • Follow-up of the specific procedure step by step, establishment of the traceability sheet. Traceability sheet left at the disposal of the customer.
  • Amplified control points: Door handles, light switches, faucets, remote controls, bedside lamps, hangers, and any other object that may have come in contact with the hand.

 

Our establishment has also been awarded the "Samoëns Hygiène & Safe" label . This charter is designed to enhance the value of accommodation providers who work to ensure health and safety, and promotes a common-sense, safety-oriented approach. We undertake to comply with a set of specifications defined by the Samoëns Tourist Office in agreement with the UNPLV*, and to include them in our sanitary protocol.
*Union Nationale pour la Promotion de la Location de Vacances.

Consult the SH&S charter